# Zuzana AI

> AI customer support for ambitious e-commerce teams. Zuzana brings email, chat,
> social messages, reviews, and your helpdesk into one AI-powered platform. It
> can integrate with your current tools or replace them completely, and it
> automates only when it is fully confident, looping in a human for everything
> else.

## What Zuzana does

Zuzana handles customer support end to end across every channel, taking real
actions (not just canned replies) through Workflows like WISMO, returns,
reshipments, and damaged packages. It responds only when confident, which avoids
AI hallucinations, and it knows exactly when to hand a conversation to a human.

The guiding principle: AI for repetition, humans for empathy.

## The platform

- **Email responses, drafts, and actions.** Resolves email conversations end to
  end through Workflows for the common cases in your domain, responding only
  when confident.
- **A chatbot that works for e-commerce.** Connects to your full knowledge stack
  and takes real actions: order tracking, returns, and more. Powered by the same
  engine as the email feature.
- **Bring your own helpdesk or use ours.** Works as a layer on top of your
  existing setup, or provides a helpdesk if you need one, including a free
  Helpcenter with an AI-powered FAQ.
- **Social media and reviews.** Manages conversations and reviews across
  Instagram, Facebook, Trustpilot, and Google Reviews so your brand stays
  consistent everywhere.

## Why Zuzana

The safe, simple way to add AI to your support, with full control.

- **One umbrella for support.** Unifies scattered support tools into one
  intelligent layer that learns once and elevates every interaction. One source
  of truth, consistent conversations everywhere.
- **Support that evolves with AI.** Zuzana is your AI strategy for customer
  support, not just a tool. You focus on your core; Zuzana handles the AI; your
  CX and CSAT keep improving.
- **Controlled AI activation.** Zuzana automates only when fully confident and
  hands everything else to your team. Proven first, activated second. You set
  the pace and humans stay in charge.

## Our story

Zuzana was founded by Morten Petersen, co-founder of Hobbii, Denmark's
fastest-growing company. After selling Hobbii and moving into a board role, he
started building again, joined by Mathias, Lasse, and Lucas. The goal is not to
eliminate human support, but to help support teams do more, do better, and spend
their time on the moments that actually matter.

## Migrating from another helpdesk

Already on another helpdesk? Zuzana automatically migrates your conversations,
customers, tags, and history from your current helpdesk. The whole thing takes
hours, not months. See [Helpdesk migration](/migrate.md).

## Get started

Book a demo at [zuzana.ai/contact](/contact.md), or learn more about
[pricing](/pricing.md) and [integrations](/integrations.md).