# Helpdesk migration

> Switch helpdesks without the nightmare. Zuzana migrates your conversations,
> customers, tags, and history from your current helpdesk automatically, in
> hours rather than months, with no downtime and no data loss.

Migrating helpdesks is supposed to be terrifying: months of planning, data loss
fears, broken workflows. Zuzana handles the entire migration automatically.

## What gets migrated

No cherry-picking. Every piece of data that matters to your team moves over.

- **Conversations:** full conversation history with timestamps and thread
  structure, exactly as they were.
- **Messages and attachments:** every message and every file.
- **Customers:** customer profiles, contact information, and order associations.
- **Tags and custom fields:** your taxonomy and custom data fields, mapped and
  preserved.
- **Internal notes:** private agent notes stay private and intact.
- **Status and assignments:** open, closed, pending, and all agent assignments
  carry over.

## Supported platforms

Automatic migration is supported from all major helpdesk and email platforms:

- Dixa, Zendesk, Herodesk, Gorgias, FocalScope, Freshdesk, Intercom
- Google Workspace (Gmail), Office 365 (Outlook and Exchange)

Using something else? We add new platforms all the time. Tell us what you are
migrating from and we will make it happen.

## How it works

Three steps:

1. **Connect your helpdesk.** Give us API access to your current helpdesk. Takes
   about 2 minutes.
2. **We migrate everything.** Our system automatically pulls and maps all your
   data: conversations, customers, tags, the works.
3. **You're live.** Start using Zuzana with your full history intact. No
   downtime, no data loss.

Ready to migrate? Get in touch via [Contact](/contact.md).