# Terms of Service

> The agreement between Zuzana AI ApS and the organisation using the platform.
> Last updated 28 July 2026. This summary is for quick reference; the full terms
> at zuzana.ai/terms-of-service are authoritative.

## Parties

Zuzana AI ApS, CVR 45761398, Vejlevangen 6, 2840 Holte, Denmark, and the
organisation or individual that creates an account. Creating an account,
connecting an integration, or using the platform constitutes acceptance.

## The service

An AI-assisted customer support platform that ingests enquiries from the
channels you connect, drafts and sends replies according to the agents,
policies, and workflows you configure, and reports on results.

The platform acts on your instructions. You remain responsible for the content
of messages sent from your account, including those drafted by AI.

## Acceptable use

You may not send unlawful, deceptive, harassing, or infringing content, access
another customer's data, probe or circumvent our security controls, resell the
platform to third parties, or degrade it for other customers. We may suspend
access without notice where continued use presents a security, legal, or
availability risk.

## Third-party integrations

You authorise integrations at your own direction and confirm you are entitled to
grant that access. Third-party services have their own terms and their
availability is outside our control. If a provider changes or withdraws an API,
the corresponding feature may change or be discontinued. Google Business Profile
data handling is described in section 8 of the privacy policy.

## Fees

Per your order or the pricing page at subscription time. Unless stated
otherwise, fees exclude VAT, are invoiced in advance, and are payable within 14
days. Renewal price changes require 30 days' notice. Overage is billed in
arrears.

## Intellectual property

We retain rights in the platform, its software, models, and prompts. You retain
rights in your data, including conversations, knowledge base content, and
configuration. We do not use your support conversations to train generalised AI
models for other customers.

## Data protection

Each party complies with applicable data protection law. Where we act as your
processor, our Data Processing Agreement applies and forms part of the terms.
Request it from dpo@zuzana.ai.

## Disclaimers and liability

The platform is provided "as is" to the extent permitted by law. AI output can
be wrong or unsuitable, and you are responsible for configuring appropriate
review and escalation. Neither party is liable for indirect or consequential
loss. Our aggregate liability is capped at the fees paid in the preceding 12
months. Liability that cannot be limited under Danish law is unaffected.

## Term and termination

Subscriptions run for the term in your order and renew automatically unless
either party gives notice before the renewal date. Either party may terminate
for material breach uncured 30 days after written notice. On termination, access
ends and data is deleted or returned per the privacy policy retention schedule.

## Changes

Material changes take effect after at least 30 days' notice by email or in-app
notice. If you do not accept a material change you may terminate before it takes
effect and receive a pro-rata refund of prepaid fees.

## Governing law

Danish law, excluding conflict-of-law rules and the CISG. Exclusive jurisdiction
in the courts of Copenhagen, Denmark.

## Contact

General: support@zuzana.ai. Data protection: dpo@zuzana.ai.