Pricing that
makes sense.
Choose the plan that fits your team. Scale as you grow – with transparent, predictable pricing.
Growth
per month
- 1,000 tickets included
- Extra tickets at each
- 100 SoMe comments included
- Extra comments at each
- Phone numbers at /mo
- Phone calls at /ticket
Business
per month
- 2,500 tickets included
- Extra tickets at each
- 200 SoMe comments included
- Extra comments at each
- Phone numbers at /mo
- Phone calls at /ticket
Pro
per month
- 10,000 tickets included
- Extra tickets at each
- 500 SoMe comments included
- Extra comments at each
- Phone numbers at /mo
- Phone calls at /ticket
Enterprise
tailored to your needs
- Custom ticket volume
- Custom SoMe volume
- Custom phone pricing
Every plan, everything included.
Every plan comes with the full Zuzana platform: helpdesk, AI agents, integrations and onboarding. The only thing that changes between plans is how many tickets you handle each month.
- Implementation and onboarding included, no setup fee
- Migration from Zendesk, Gorgias, Dixa and more
- AI agents on every channel. No AI add-on fees
- Workflows that take real actions: WISMO, returns, reshipments
- Unlimited users, workflows and integrations
- All channels: email, live chat, phone, SMS, social media and reviews
- Automatic translation of tickets and replies, 86 languages
- Multiple markets in one account
- Integrates with Shopify, Business Central, Webshipper, Loop and more
- Free Helpcenter with an AI-powered FAQ
- Analytics and performance reports
- SPAM, bounces and blacklisted senders closed automatically, never billed
Price Calculator
Enter your expected monthly usage and find the plan that fits your budget.
Recommended for your usage
per month
Frequently asked questions
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We price based on the number of support tickets you handle each month. Simple and predictable, with no hidden fees or per-resolution charges.
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A ticket is any customer inquiry across channels (email, chat, social, etc.). Multiple messages within the same conversation count as one ticket. SPAM, bounces and blacklisted senders are closed automatically and never count.
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Everything. Helpdesk, implementation, integrations, unlimited workflows, AI agents, users, and all features are included in every plan.
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If you go over your plan, we'll either charge a transparent overage fee or suggest upgrading to a better-fitting tier. No surprises.
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Yes. Whether handled by AI or a human, a ticket is a ticket. This keeps pricing simple and avoids penalizing automation.
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All major support channels are included: email, chat, social media, and more. Manage everything in one place without extra costs.
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No mandatory setup fees. We'll help you get up and running quickly, and onboarding support is included.
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Absolutely. You can upgrade (or adjust) your plan as your ticket volume changes, ensuring you always pay for what you actually need.
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Traditional tools often charge per seat or add costs for automation. We focus on ticket volume, so you can scale support without scaling headcount.
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No problem. Since there are no long-term contracts, you can upgrade before peak seasons like Black Friday or holiday sales, and scale back down when things quiet down. You only pay for what you need.
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No. We don't believe in locking customers into long-term contracts. If you're not getting value, you should be free to leave — simple as that.
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Yes. We are fully GDPR compliant and ensure that your customer data is handled securely and in accordance with European data protection standards.